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Mon to Sat 9 AM to 10 PM Eastern. Sunday closed.
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We're Here to Help You Stay Connected
Need assistance with placing a new order, upgrading to a new 5G device, or your current service? Our team is here to provide you with clear answers and expert support.
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Fill out the form and include any details that help us assist you faster.
Looking for Business Solutions?
Our business team can help with internet backup, fleet connectivity, and custom 5G solutions.
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Frequently Asked Questions
View all FAQsHow long does it take to get a response?
Live chat is the fastest option during posted hours. Messages sent through the form are reviewed by our support team and answered as quickly as possible.
What information should I include?
For account questions, include the email used at checkout and your order number if you have it. For technical issues, include what device you are using and what you are seeing.
Can you help me choose the right plan?
Yes. Tell us whether you need internet for home, travel, business, or a vehicle, and our team can help point you toward the best OTR Mobile option.
Do you offer support after I sign up?
Yes. Our US based support team is available by phone, email, and live chat to help with setup, billing, troubleshooting, and general account questions.